Context-aware drafts
Pulls relevant Shopify order and customer details into the reply so drafts are useful instead of generic.
Built for Shopify customer support
Reply to customer emails with order-aware AI.
MailAI connects your store mailbox and Shopify data so you can open a customer email, generate a grounded draft, review it, and send a trustworthy reply faster.
Manual review before sending
Shopify order context
Works with your mailbox
Inbox
12 unread
1 draft ready
Lacy Kelley7:00 AM
Re: Order #37431 confirmed
Customer included a phone number and needs help following up.
Claudia Gonter6:54 AM
Re: Shipment delivered
Shopify shows the package was delivered. Draft a kind reply.
Generate AI Draft
Uses the email, thread, order status, policies, and fulfillment data.
Review-first sending
Drafts stay under your control. Review, edit, save, and send replies through your connected mailbox.
Mailbox reality
Syncs read, sent, replied, and deleted state so the app reflects what is happening in other email apps.